When There's a Death...

What do I do when someone dies?

The first thing to do is contact the person's doctor, who will arrange for an interim death certificate to be issued. If the person dies in hospital, then the medical staff there will arrange for the interim Death Certificate. If the funeral has already been planned and paid for contact the nominated funeral director. If no arrangements have been made, then you will be required to do the following:

• Select a suitable funeral director who will then make arrangements for the transfer of the body into their care.
• Organise the funeral service.
• Decide on burial or cremation.
• Choose a style of memorial and a suitable location.

Are there any rules for funerals?

You can choose to commemorate your friend or relative in any way you like provided the following measures are taken:

• Deceased are placed in a coffin or casket for burial or cremation.
• Coffins for cremation must be combustible.

Find out more about our Funeral Services by clicking here.

Park Procedures

Is Cheltenham Memorial Park held accountable by any codes of practice or ethics?

Yes, as a member of the Australasian Cemeteries & Crematoria Association, and the Cemeteries & Crematoria Association of Victoria, Cheltenham Memorial Park staff are required to uphold their stringent codes of conduct.

What types of adornments am I able to place on a memorial?

You are able to place fresh or artificial flowers in vases provided by the Park. Any items that are breakable or deemed dangerous to other visitors are not permitted. You are advised to check with cemetery staff before you place any item on a memorial, as unapproved items will be removed from the grounds. To find out more about the types of adornments permitted, please click here.

Is there any tenure on memorials in Cheltenham Memorial Park?

No, there is no tenure on graves and memorials at Cheltenham Memorial Park. We are constantly updating our records so if you are responsible for a grave or cremation memorial at Cheltenham Memorial Park please contact the cemetery office to check that the name and address held on file is up to date. If you have any queries please don't hesitate to contact the cemetery office on 9583 5814 or use the following link please click here.